Frequently Asked Questions

Frequently Asked Questions

📦 When will my order arrive?

Orders are processed within 1–2 business days.
Delivery:
• Poland: 2–5 business days
• Europe: 4–10 business days

🚚 Where do you deliver?

We ship within Poland and selected European countries.

🔍 How can I track my shipment?

You’ll receive a tracking link via email after dispatch.

💳 Which payment methods do you accept?

We accept:
• Visa
• Mastercard
• Secure online payments

⏳ What if my delivery is delayed?

Contact us at info@oporpine.com with your order number.

🔁 Can I return my order?

Yes, within 30 days if unused and in original packaging.

❗ What if I receive a damaged item?

Report within 7 days with photos for a quick resolution.

💎 Are your necklaces suitable for everyday wear?

Yes. Our necklaces are designed for both daily use and special occasions.

💬 Need more help?

Email: info@oporpine.com
Phone: +48 691 887 643
Business hours: Monday to Friday, 9:00 AM – 5:00 PM